From March to the end of August 2025, I worked as an Administrative Assistant II to the Dean of the College of Science, Technology, Engineering, and Mathematics at Johnson C. Smith University in Charlotte, NC.

Some of my responsibilities included:

• Providing comprehensive administrative support to the Dean, managing calendars, scheduling meetings, coordinating travel arrangements, and “putting out little fires.”

• Screening incoming calls and emails to prioritize messages, direct them to the appropriate recipient, and respond in a timely manner

• Coordinating logistics for College events, including research symposiums, meetings, interviews, and student-centered events.

• Creating an Administrative Tasks procedure manual to distribute to faculty and staff in the Fall

• Managing the College’s Teams group, to include adding important files, communicating on the Dean’s behalf, and scheduling faculty and staff meetings

• Assisting the Dean and Search Committee (s) with hiring processes, from the initial application to hire.

1. From September 2024 to February 2025, I worked at Chick Fil A in Charlotte, NC in the Leadership position. Some of my responsibilities included…

• Assisting in the management of daily operations, ensuring smooth and efficient workflow

• Supervising and training a team of 10-15 employees in the front of house and 10-12 in the back of house per shift, providing guidance and support to maximize productivity

• Resolving customer complaints or concerns promptly, maintaining high levels of customer service at all times

• Rearranging shifts as necessary, requiring me to problem solve quickly and on my feet

This was my first position post-graduation from East Carolina University. I worked in this position from March through July of 2024. Some of the job responsibilities I upheld were…

• Providing comprehensive support to the Director of the International Education Program

• Screening incoming calls and emails, prioritizing messages and responding in a timely manner

• Re-designing the International Education Center webpage and creating a procedure manual for the National Student Exchange program

• Attending workshops to learn about being a study abroad advisor at the National Association of Foreign Student Advisors National Conference in New Orleans in May 2024

• Preparing professional correspondence, reports, and presentations using Microsoft Office Suite, Canva, and Adobe Pro

• Creating expense reports by accurately tracking receipts and reconciling expenses against budgets

• Drafting and presenting a comprehensive written proposal to use a new software system for study abroad management

This internship was through the North Carolina Department of Administration’s State of NC Internship Program from the beginning of May to the end of July of 2023. This internship made me strongly consider career counseling as a future career, but I later reconsidered and chose Clinical Mental Health Counseling. Some of my responsibilities were…

• Completing a 12-week summer internship program, gaining hands-on experience in the career advising and state government fields

• Assisting with various projects and tasks under the guidance of senior team members, including the NEXTGEN Summer Internship Program (from screening students for participation to graduation from their internships)

• Developing strong problem-solving skills through real-world challenges and assignments

• Utilizing software tools such as Microsoft Office Suite and the NCWorks Online System for data entry, analysis, and reporting purposes

• Creating flyers and forms for the NEXTGEN Summer Program

This was a fantastic opportunity I had during my second year at ECU (August 2022 to May 2023), and I look back on it fondly often. Some of my responsibilities included:

• Planning and hosting several events for my residents (a total of 10 events for the year)

• Managing crises as they occurred

• Answering questions from both residents and parents

• Providing resources to residents when they needed help or guidance

• Working on a team of 13 to make sure the whole building was a safe and welcoming environment

• Developing my communication, teamworking, crisis management, event planning, professionalism, and leadership skills

• Creating event flyers and coordinated logistics with my team