From March to the end of August 2025, I have worked as an Administrative Assistant II to the Dean of the College of Science, Technology, Engineering, and Mathematics at Johnson C. Smith University in Charlotte, NC.

Some of my responsibilities include:

• Provide comprehensive administrative support to the Dean, managing calendars, scheduling meetings, coordinating travel arrangements, and “putting out little fires.”

• Screen incoming calls and emails to prioritize messages, direct them to the appropriate recipient, and respond in a timely manner

• Coordinate logistics for College events, including research symposiums, meetings, interviews, and student-centered events.

• Create an Administrative Tasks procedure manual to distribute to faculty and staff in the Fall

• Manage the College’s Teams group, to include adding important files, communicating on the Dean’s behalf, and scheduling faculty and staff meetings

• Assist the Dean and Search Committee (s) with hiring processes, from the initial application to hire.

From September 2024 to February 2025, I earned this job shortly after moving to Charlotte, NC was at the Chick-Fil-A on Rivergate Parkway in the Leadership position. Some of the things I did in this position were…

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of 10-15 employees in the front of house and 10-12 in the back of house per shift, providing guidance and support to maximize productivity

• Resolved customer complaints or concerns promptly, maintaining high levels of customer service at all times

• Rearranged shifts as necessary, requiring me to problem solve quickly and on my feet

This was my first position post-graduation from East Carolina University. I worked in this position from March through July of 2024. I absolutely loved this position, but due to family situations and the economy, I could not stay in Fayetteville on my own and had to move with my mom to Charlotte, NC. Some of the job responsibilities I upheld were…

• Provided comprehensive support to the Director of the International Education Program

• Screened incoming calls and emails, prioritizing messages and responding in a timely manner

• Re-designed the International Education Center webpage and created a procedure manual for the National Student Exchange program

• Attended and went to workshops to learn about being a study abroad advisor at the National Association of Foreign Student Advisors National Conference in New Orleans in May 2024

• Prepared professional correspondence, reports, and presentations using Microsoft Office Suite, Canva, and Adobe Pro

• Created expense reports by accurately tracking receipts and reconciling expenses against budgets

• Drafted and presented a comprehensive written proposal to use a new software system for study abroad management

This internship was through the North Carolina Department of Administration’s State of NC Internship Program from the beginning of May to the end of July of 2023. This internship made me strongly consider career counseling as a future career, but I later reconsidered.

• Completed a 12-week summer internship program, gaining hands-on experience in the career advising and state government fields

• Assisted with various projects and tasks under the guidance of senior team members, including the NEXTGEN Summer Internship Program (from screening students for participation to graduation from their internships)

• Developed strong problem-solving skills through real-world challenges and assignments

• Utilized software tools such as Microsoft Office Suite and the NCWorks Online System for data entry, analysis, and reporting purposes

• Created flyers and forms for the NEXTGEN Summer Program

This was a fantastic opportunity I had during my second year at ECU (August 2022 to May 2023), and I look back on it fondly often. I wish I had handled some things differently, but I learned more important lessons in this position than in any others so far. Some of my responsibilities included:

• Planned and held several events for my residents (a total of 10 events for the year)

• Managed crises as they occurred

• Answered questions from both residents and parents

• Provided resources to residents when they needed help or guidance

• Worked on a team of 13 to make sure the whole building was a safe and welcoming environment

• Developed my communication, teamworking, crisis management, event planning, professionalism, and leadership skills

• Created event flyers and coordinated logistics with my team